At Fans City, we aim to make your shopping experience simple and hassle-free. Please review the full policy below:

Timeframe

You have 30 days from the date of purchase to return your item for a refund.

Return Eligibility

• If the ceiling fan box is original, sealed, and unopened, we can accept the item back and provide a full refund.
• If the ceiling fan was delivered via courier and the customer wishes to return an unopened box, a refund will be issued minus the actual courier cost.
• Installed ceiling fans cannot be returned under any circumstances.

Exchanges (7-Day Policy)

• Exchanges are available within 7 days of purchase. (Unopened Box)
• Proof of purchase is required for all exchanges.
• Damaged, incomplete, or used items will not be accepted.

How to Request a Return or Exchange

• Reply to your order confirmation email or contact us at info@fanscity.com.au with your order number.
• Our team will provide instructions on the next steps.

Postage Charges

• Customers are responsible for return postage unless the item is faulty.
• We recommend using Registered Post, as Fans City is not responsible for items lost in transit.

Warranty

• All products are covered under a manufacturer’s warranty.
• We will replace the product or any faulty parts during the warranty period.
• If the return is due to a fault or manufacturing issue, we may request clear photographs for assessment before processing a replacement.

Important Notes

• Returns for change of mind or products no longer required are not accepted.
• Unopened items may be refunded only under the eligibility rules stated above.
• Installed or partially installed items are not eligible for return, refund, or exchange.
• Our team is always here to help with any questions or concerns you may have.