Posted on Google  
  
 
 Bertrand Tang 
 
 
 
  
I had a fantastic experience with FansCity and can’t recommend them highly enough. The owner, Arup, is incredibly friendly and delivers truly outstanding customer service. From the start, he was very accommodating and patient, taking the time to really understand my needs and preferences when it came to choosing the right ceiling fan. What stood out the most was how genuine he is—there was never any pressure to make a sale. Instead, he focused on helping me find the best option, offering honest advice and thoughtful recommendations. That level of care and integrity is rare and greatly appreciated. The quality of the fans is also exceptional. I purchased a fan from him about six years ago, and it’s still running perfectly with no issues at all. That reliability is what brought me back as a repeat customer, and once again, I was impressed. The fans not only perform beautifully but also have a sleek, modern, and luxurious look that really enhances the space. They are also very quiet during operation and surprisingly easy to install, which makes the whole experience even better. I’ve already recommended FansCity to friends and family, and I’ll continue to do so because of the consistent quality and excellent service. If you’re looking for high-quality ceiling fans backed by genuine customer care, FansCity is definitely the place to go.
  
 
  
 
 
 
 Posted on Google  
  
 
 Oceana Matatia 
 
 
 
  
We have now purchased 3 fans from Fan City and couldn’t be happier with the experience every time. The quality of the fans is excellent. They work perfectly and the selection available is great. The staff are very friendly & knowledgeable, they are also very accommodating for what we need and the whole process is always smooth and professional. It’s hard to find businesses that consistently deliver great service, but this shop definitely does. Highly recommend to anyone looking for quality fans and reliable service.
  
 
  
 
 
 
 Posted on Google  
  
 
 Brian 
 
 
 
  
I’m on the other side of Australia, so dealing with a remote provider in Sydney does require some caution. Not with this company- efficient, excellent prompt delivery of our 4 fans and when I needed to return some unwanted parts they did not hesitate to accept them and quickly refund that amount of the purchase price. They have honesty and integrity.
  
 
  
 
 
 
 Posted on Google  
  
 
 David S 
 
 
 
  
We purchased three fans sometime ago and we love the architectural look of these beautiful fans. Super quiet and super efficient. Contacted Fan Ciy recently and could not be more complimentary of the after sale service provided by Arup.
  
 
  
 
 
 
 Posted on Google  
  
 
 Donna Richards 
 
 
 
  
I've bought a few fans from the Waterloo Fans City shop over the years.  Arup has been there a long time and is always very helpful.   My latest fan purchase was about 3 months ago.  I used the recommended installer Spark Master.  At the time there was a small issue and they on the spot ducked back to the store to get replacement.  Then just recently this fan started making a bit of odd noise.   I emailed Fans City to ask for assistance and Arup replied to the email on a Sunday, immediately arranged for Spark Master to come out and the issue has been fixed.
  
 
  
 
 
 
 Posted on Google  
  
 
 Anna Wemyss 
 
 
 
  
I have purchased 3 fans and they have all been marvellous. They are, indeed, almost silent and work very effectively. Also, the after sales service has been exceptional. I needed a small part on the control replaced and Arup Chatterjee had no hesitation doing that for me. I would recommend buying your fans from there to everyone.
  
 
  
 
 
 
 Posted on Google  
  
 
 Cherie Cork 
 
 
 
  
The customer service from Arup is second to none. His selection and knowledge of ceiling fans are truly impressive. Both myself and daughter in law have purchased on 2 separate occasions and even though we all live in Melbourne I have no hesitation recommending to buy online from this store. Any questions….Arup is only a phone call away 🙌🙏
  
 
  
 
 
 
 Posted on Google  
  
 
 Deborah Piper 
 
 
 
  
Our experience at Fan City was wonderful! Their fans are so gorgeous, the customer service was amazing, nothing was too much trouble. We have had so many compliments about our "beautiful architectural fans". They work like a dream and they are so quiet. A delighted customer! Thank you for your help Arup! We couldn't recommend Fan City more..
  
 
  
 
 
 
 Posted on Google  
  
 
 Zinta Harrington 
 
 
 
  
Great experience buying a fan here. Got what we wanted with solid advice and friendly manner. Fan was installed today. Couldn’t be happier.
  
 
  
 
 
 
 Posted on Google  
  
 
 Claire Edmonds 
 
 
 
  
I had an excellent experience with Fans City. Exceptional, fast and professional service.